Altitude

Solution


	Altitude Unveils Xperience Solution for Flexible Companies That Think Big

	Altitude is launching Altitude Xperience, a contact center solution in a flexible, secure and scalable cloud environment. Its advanced functionality, high scalability, setup simplicity and flexible subscription plans, enable accelerated business impact. Companies can immediately benefit from using enterprise-class tools and features. The Altitude Xperience is now available online with a free 30-day trial for two main plans: Altitude Xperience Proactive – a solution focused in automating and delivering productivity in outbound activities that are central to achieve increased business results and effective customer service. And the Altitude Xperience Engagement – a solution focused on increasing business results and customer satisfaction, through a complete, feature-rich, omnichannel engagement solution that blends the inbound and outbound strategy. To learn more about how Altitude Xperience can help businesses click here and watch our video demo or an insider’s view from our team.

Market


	Altitude Improves Position in Magic Quadrant - Get Gartner’s Report

	Altitude has once more been included by Gartner, Inc. in the “2016 Magic Quadrant for Contact Center Infrastructure, Worldwide”. This is the 12th consecutive year Altitude has been positioned in the report. “We believe inclusion in this influential report for twelve years in a row validates our focus on the contact center as a key element of customer-centric strategies and our ability to deliver value to companies and organizations in key industries such as BPO and financial services” stated David Romero, Chief Marketing Officer at Altitude. The report positions Altitude in the Niche Players quadrant where it has improved its position for both Ability to Execute and Completeness of Vision. The Gartner 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide report can be downloaded here .

Video


	Understand the Customer On The Fourth Episode of Altitude Tales

	In its fourth episode, the “Altitude Tales of Customer Centricity” video series focus on understanding the customer. Omnichannel customer experience design allows you to define solutions, processes, and services from the customer's perspective and profit from the knowledge. So companies manage to design a successful customer journey for Mr. Smith, where Agent Mary has a critical role again. It is available in English, Spanish, Portuguese and French. And check the previous videos in the series, that focus on Agent Empowerment, Customer Journey and Campaign Optimization, They are also available in English, French, Spanish and Portuguese.

Resource


	A Contact Center Solution For Me

	Altitude has published an ebook that is a primer for companies that want to understand why would they need a contact center solution. From the outset, companies face a competitive market and customers that demand quality, flexibility, and speed. Cloud contact centers enable flexible companies aiming to grow and differentiate by providing a great customer experience. Small companies can think big and act big by operating contact centers with next to no infrastructure, that are simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs. Download our ebook and learn why a contact center solution is something for you.

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Experience is the newsletter of Altitude Software. Altitude Software (www.altitude.com) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software can be reached at +351 21 412 98 00 or emailed to info@altitude.com

This document is intended for information purposes only. The information of this document is subject to change without notice and does not represent a commitment of Altitude Software in the future.

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