The marketing and customer service operations of the arabian horse breeding institute and horse racing festival of HH Sheikh Mansoor Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs of the United Arab Emirates, are now supported by an Altitude uCI contact center solution.
The specialized contact center handles multichannel customer interactions by phone, email, fax and web. It has been established at the Mangroves Suites by Jannah in the UAE capital to respond to all queries in five languages.
“The new Contact Center has been established to support the global reach of the HH Sheikh Mansoor Festival as well as the expansion of The Wathba Stallions Horse breeding operations. We clearly aim to bring the best customer experience to the global sport of horse racing and to horse breeding.”
Said Ms Lara Sawaya, Executive Director of the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival.
"Providing exceptional service is a key part of Festival and the Wathba Stallions value proposition, and our new Abu Dhabi-based contact center is helping us do exactly that”.
Learn more here.