Unitono is a reference in the contact center industry, with more than 5000 people working in twelve contact center platforms in different countries worldwide, and from which more than 70 million interactions take place every year
Unitono has implemented Altitude uCI solutions to manage and better integrate all customer interactions. It was looking to further integrate all contact channels with active customers (including voice; fax; email; social media; click-to-call, etc). Also, it required a more flexible technology solution to improve productivity in its operations.
“Already in the proof-of-concept phase we got very positive results, mostly from an increased ability to make a better use of our databases and to manage our data” states Pablo Gomez de Castro, Unitiono’s Executive Director. The solution’s implementation is reported to already having a positive direct impact in customer’s operations bottom line.
Unitono has over 23,000 m2 spread over the twelve contact center platforms Unitono has in different countries worldwide, and from which more than 70 million interactions take place every year. Learn more here.