Europa Group provides a wide range of insurance solutions to the general public, brokers, insurance companies and affinity partners. Following significant business growth over the last few years, Europa Group decided to improve its capacity to follow-up leads by phone and to maximize sales, while unifying telesales operations for all their products and services, including Onequote Direct, Motorcycle Direct, and Wiser Choice brands.
“Europa Group is a forward thinking, dynamic and professional organization and likes to partner with companies that display the same attributes. We feel that Altitude is a company that displays these qualities and we look forward to developing a proactive, synergistic and professional partnership with Altitude over the coming years”, stated Alan Griffett; Head of Sales, Marketing and Business
In 2014 there were over 35,500 centers, with an average 81 positions, employing 3,8 million people in 30 countries. These are some indicators provided by the European Contact Center Benchmark 2014. This is a unique large scale study of the contact center market in Europe, sponsored by Altitude Software. The report, now on its third edition, estimates a little over 2,8 million contact center seats in Europe in 2014, with 19,3 % in outsourced activities, while 75% of contact center activity remains dedicated to inbound and 75,3% of the business is focused in business-to-consumer activities. The Executive Summary with key indicators is now available on our website here. Free, courtesy of Altitude Software.
