Mapfre leads the insurance industry in Spain, providing services to over 6 million customers. Over a thousand agents manage 20 million annual contacts in the SI24 Contact Center using Altitude solutions for customer interaction management.
“Our multimedia contact center has evolved to meet the unique needs of each of our customers and exceed its expectations” remarks Elisa Pomeda, Managing Director of Mapfre Espana SI24. “We are available 24 hours in multiple channels and languages. We are committed to deliver personalized service, solve problems, and address our customer’s needs while being proactive. To help us we chose Altitude and their solutions address our current needs to provide excellent service”.
Altitude uCI solutions provide SI24 with sophisticated, unified customer service tools and a common customer assistance platform for all lines of business within Mapfre.
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