Altitude

Excellence


	Fortius Awards Reward the Best and the Brightest in Contact Centers

	Altitude Software, together with industry associations, is sponsoring and organizing the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers. The Fortius Annual Awards are now organized in Portugal (1^st edition) and Spain (9^th edition) in a partnership with local industry associations, to find the best contact center manager, supervisor and agent in these countries. The European Contact Center market grew 3,02% in 2015, with over 37,700 centers, with an average 79 positions, employing 3,85 million people in 30 countries. You can find more about Fortius Awards Portugal here (in Portuguese) and Fortius Awards Spain here (in Spanish)

Case Study


	Neuron Launches Innovative 24/7 Medical Authorization and Helpline Services

	Neuron, a major Third Party Administrator (TPA) for the healthcare industry in the MENA region, has implemented Altitude uCI solutions in its medical contact center to ensure excellence in customer care delivery and handle the fast-paced growth of its operation. ‘’NEURON continually strives to exceed customer expectations by providing superior service and innovative business solutions in the areas of healthcare and insurance services,’’ said Mohammed Mubarak Al-Mutaiwei, NEURON Chairman. ‘’We relentlessly focus on Member satisfaction, that is combined with deep medical expertise and built on a solid foundation of advanced IT infrastructure.’’ The company brings to the market a unique combination of deep healthcare and insurance industry expertise coupled with leading edge technical innovation. NEURON is currently executing on plans to expand its network of service providers, already one of the largest in the Middle East today. You can find out more here

Leadership


	Altitude Announces New Chief Marketing Officer

	Altitude announces the appointment of Jesús Cuadrado as Chief Marketing Officer. His mission is to boost the go to market strategy and execution, with a stronger alignment with product and business model innovation to support business growth. He will lead a stronger global integrated marketing team, with a special focus on sales and lead generation, supported by product innovation. "Jesús brings extraordinary business and marketing innovation expertise and leadership to our marketing team at Altitude," said Alfredo Redondo, CEO of Altitude Software. "Jesus’ business insight and solution knowledge will help us elevate the Altitude brand, stimulate increased demand for our solutions and drive revenue growth across our product portfolio." Jesús Cuadrado has over 15 years of global business solutions development and management experience, lately as Business Solution Manager at Altitude. Before joining Altitude to lead the go-to-product strategy and work on go-to-market innovation, Jesus held responsibilities in global product and solutions development and management at global telco Telefónica. He holds a Master’s degree in Computer Science from the University of Valladolid and an Executive MBA from the European Business School.

Sign Up For Our Newletter!


	Every month get the latest on how to unify sales and service, engage customers through all interaction channels, and achieve a single view of each customer. You will never walk alone! Subscribe Now!

About Experience and Altitude Software

Experience is the newsletter of Altitude Software. Altitude Software (www.altitude.com) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software can be reached at +351 21 412 98 00 or emailed to info@altitude.com

This document is intended for information purposes only. The information of this document is subject to change without notice and does not represent a commitment of Altitude Software in the future.

Click here to sign-up the newsletter

Privacy Notice: Altitude Software respects your privacy. "Experience Newsletter" is strictly controlled and distributed by Altitude Software. We never release your e-mail address to third parties. To unsubscribe from future "Interactions Newsletter": click here

If you cannot see this email correctly, please click here
Update your email preferences to choose the types of emails you receive.