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Get unique insights on the contact center industry and its evolution


Find detailed analysis of 30 countries
 

REPORT KEY FINDINGS

 ✔ 3.85 million jobs, 1,15% of active population in Europe
  2.9 million positions
 ✔ Close to 40 000 contact centers
  Market Growth 3.02% per annum
  Outsourcing 23.25%
  Economic Clout 69 billion

 

TOP 10 COUNTRIES BY NUMBER OF SEATS

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