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Altitude

Empowering Organizations to Build Great Customer Experiences

Altitude is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude Xperience is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 90-strong worldwide partner network and is ISO 9001 certified for its worldwide support.
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WHAT WE DO

Altitude helps companies engage customers and deliver great service with unified customer interaction management solutions for customer-centric companies.

Altitude Xperience is a customer engagement solution that helps companies perform effective data consolidation and establish and maintain a relationship with their customers.

It is a complete, customer engagement suite that provides contact centers with the most advanced technology. Using Altitude Xperience unified communications software, companies can leverage best practices and technology to increase customer loyalty, achieve business goals, and make profit.:

Customer centric view

Unified communications solutions allow you to perform data consolidation and ensure that customers receive the same accurate, relevant information regardless of the media type they used to reach the contact center, or whether they´re switching from self to assisted service. Unified routing delivers interactions to the most appropriate resource, according to defined skills and priorities, ensuring that customers always get the most knowledgeable agent.

Specific tools for each business

The perfect match whether your contact center is running inbound, outbound, or blended operations. One unified communications customer engagement suite supports all media channels, including social media and apps. It also integrates self-service applications with agent assisted transactions to give your customers the commodity and freedom of choice.

Powerful insights on performance

Contact center management and real time information about the performance of the contact center. Alarms on KPIs, queue size, floor plan displays, or the achievement of business goals are only a few examples, allowing management to make informed decisions and take immediate actions to solve problems. Historical monitoring and reports, customized for each business allow an exhaustive performance analysis and enable contact center management to define actions to improve the future based on real information.
BENELUX
CORPORATE OFFICE
 
 
Pegasuslaan 5, 
1831 Diegem 
Belgium
Phone: +32 (0)2 745 58 80
Email:info.blx@altitude.com

 

 

 

Rua Frederico George, nº 37
Alto da Faia
1600-468 Lisboa 
Portugal


Phone: +351 21 412 98 00
Fax: +351 21 412 98 90
Email: online@altitude.com

 

 

 
 
© Altitude